Refund Policy & Right of Withdrawal

1. Our Voluntary 14-Day "Clean Setup" Money-Back Guarantee

In addition to your statutory consumer rights, MK Works offers a voluntary 14-day money-back guarantee on the Starter Kit and Pro Studio Kit:

• If you discover within 14 calendar days of purchase that the local toolchain cannot run on your workstation or does not match the documented features, send an email to kontakt@mkworks.de with your order number.
• Payments and refunds are processed in US Dollars (USD) by our Merchant of Record, Polar.sh (Polar Software, Inc.).
• Upon refund, your commercial single-user license terminates immediately, and all downloaded kit copies must be deleted.

2. Statutory Right of Withdrawal for EU Consumers (Digital Content)

Consumers in the European Union generally have a 14-day statutory right of withdrawal for distance contracts. Pursuant to § 356 Abs. 5 BGB (and Art. 16(m) EU Consumer Rights Directive), the statutory right of withdrawal expires prematurely for digital content not supplied on a tangible medium once the merchant has begun execution of the contract (e.g., starting the ZIP download) after the consumer:

• has expressly consented that the merchant begins execution of the contract before expiry of the withdrawal period, and
• has confirmed their knowledge that by giving this consent they lose their statutory right of withdrawal upon start of the download.

Regardless of this statutory rule at checkout, our voluntary 14-day "Clean Setup" guarantee (Section 1 above) remains honored for first-time buyers of the Starter and Pro Kits.

3. Contact for Refunds & Withdrawals

Email: kontakt@mkworks.de
Postal Address: MK Works — Maximilian Kramer, Lütke Sand 11, 49699 Lindern, Germany